Customer Testimonials
Good fast service
Everyone was friendly and the service was quick! Scheduling an appointment on the app was easy too!
Valley Ford service is top notch.
Great customer service and professional, top quality repairs
Good people, they do what they say.
First time using Valley, easy appointment, got me in and out. Friendly staff and the technician came out to go over the oil change. Dewey and his team are great …. Will be back!!
It’s always a pleasure bringing my classic Lincoln Town Cars to Valley Ford! A big shout-out to Blake, Troy and Susan for exceptional customer service! I wouldn’t trust anyone else with the maintenance and care of my vehicles. Their professionalism, attention to detail, and OUTSTANDING customer service never disappoint. Thank you all for taking such great care of my Lincoln’s!
Dom is great !
Valley Ford of Columbus was GREAT! Blake, Bedell & Missy were the BEST! They took take of ALL the details and got us taken care of swiftly. Bedell also took the time to show us the ins & outs of our new vehicles, which was GREATLY appreciated! HIGHLY recommend giving them a try.
I appreciate the ease of pickup and delivery. However on this one the fell a little short. My spare tire has a bolt in it, I specifically called and spoke with someone about it to repair /or replace while they had it for oil change and the recall.
On my first visit to the shop I got a text notification that there was no record of a spark plug replacement (100,000 mile service) or fluid change when I had just had that done at this same exact location a few months prior. So they didn’t check their own records. Secondarily- I did not get a phone call and only got the text asking for approval on $4,000 worth of repairs. You are not in the car business, you are in the people business. Treat us like people not an AI bot.
2 weeks later I brought my truck in for ... Read More Google - Nov 5, 2026
Need a new or used car, Randy at Valley Ford and his support are first class..
Very efficient, good feedback. Waiting room was clean and free coffee was a plus. Thank you.
Oil change took less than an hour
Bought a vehicle over the phone and had delivered 200 miles away, the vehicle was what was shown through the pictures, and videos by my salesman Noah Hull he was very helpful during the whole process, more than any salesman I have ever had in the 48 years I've been buying cars. The price was right and it was delivered when they said it would be, I had small issue on the car something unseen which Noah was quick to make right, he was there when I had any question through the whole process. Even with Valley Ford being 200 miles away ... Read More Google - Oct 29, 2026
In 2026 I have had service on 2 occasions, in February and now in October. On both occasions there were at least two major issues. The first was in February when the initial estimate was modified 3 times, getting more expensive each time, and culminating with an issue with a catalytic converter. It needed to be replaced (and this was not known initially) and the nes estimate was sent. Then, a second estimate because the first was sent for only one converter when the truck has two converters. That they both needed the work was not the issue, the consistent modifications, additional work, ... Read More DealerRater - Oct 29, 2026
Mark was amazing! He was so knowledgeable and patient. There was zero pressure, so I walked out with a new car. He came in on his off day just to have my car detailed and cleaned up. He’s the best!
Went there to check out some vehicles and no one spoke to me. I walked by three employees. I will not be back.
Friendly, respectful staff. No high pressure sales. Reasonable and honest deal. I felt like Noah was working with me instead of against me.
Awesome experience. Dom, my salesman was so cool to do business with. His knowledge of the vehicle I was purchasing was incredible. Went over every little detail and feature my car had to offer. So much stuff I was getting that I didn’t even realize. The price I paid for the car was exactly what was quoted to me. No extra little hidden costs added. The vehicle was ready when I walked into the door. I will definitely look to do business with Dom and the team at Valley Ford of Columbus.
Dean was so helpful and fun to work with. He answered all my questions and found me my dream car. I couldn’t be more excited. Highly recommend!
While waiting on site for and oil change and 4 new tires installed, a tool called a bread seater was broken that was needed to complete the job. I was informed about the broken tool and that a new tool was being acquired. After an inordinate amount of time (4hrs) and no new tool being acquired I called my wife to come and pick me up. About 45 mins later they called and said my truck was ready. Upon arriving back to the dealership I was pleasantly surprised that the service rep. Travis gave me a free oil change on my next ... Read More Google - Oct 26, 2026
Shoutout Mark for aiding and assisting me quickly. Was super helpful and was able to get me in a new vehicle quickly and efficiently.
The body shop did a great job and returned my car in a timely manner.
The sales woman, Bedell, was fabulous. She helped us find a car we wanted, she talked to our insurance company and got us a discount, she set up an appointment with the service department to get an ad on we wanted, and she was just generally helpful and kind. We have used her twice and think she is as good as can be.
Absolutely no adult management of their service department... they call and email me everyday about a recall and when I show up for the repair at 7am I'm told the work can't be done. No one bothers to notify customers... just go to another dealership for service!
They fixed my car when a different garage couldn’t. The other garage tried but didn’t have the necessary technology
Big thanks to Colton Stanley at Valley Ford! He made buying a car so easy and straightforward. No high pressure sales tactics from anyone there! Great customer service, quick turnarounds, and honest communication. I couldn't be happier with my new vehicle. I highly recommend working with Colton if you're shopping for a vehicle in Columbus!
The techs were very good and quick. I am very happy with the mobile service. For a work-from-home employee this is about the best service around.
Great service! Kevin was so helpful. Got me in right away. Explained about the spare kit. Asked if I wanted to keep the old jack. Always great service!
Travis is the BEST service tech EVER! All service techs were helpful. Very caring and Travis went out of his way to get my new tires installed. Travis’s customer service is OUTSTANDNG!
Worst customer service. Save your time and just drive to London, Ohio and visit Buckeye Ford. Far more reliable and helpful.
I bought a truck from here as is and purchased a warranty as well. Drove the truck off the lot, had in a shop for 3 weeks just for the warranty I’m paying for to decline all the work even though it’s all supposed to be covered. This is my first time ever going to a dealership. Now I feel wronged! Ugh
Just purchased my 2026 Ford Bronco from Dom. The entire experience was seamless. The communication and follow through was impressive. With not much car knowledge, Dom did an AMAZING job explaining everything to me, and making sure I left the dealership happy and confident in my new Bronco. I am looking forward to working with him for years to come!
Disappointing Experience and Broken Promises
I am extremely disappointed with my experience purchasing a vehicle from this dealership. Several promises made to me during the sale were not fulfilled.
I was told my vehicle would be delivered with a bow, but that never happened. The mud flaps were also left on the vehicle, despite what was discussed. They did eventually end up taking them off. Additionally, I was assured the vehicle would be fully charged upon delivery, yet that expectation was not met. To make matters worse, they also attempted to change my scheduled delivery date.
When you make a ... Read More DealerRater - Oct 16, 2026
Disappointing Experience and Broken Promises
I am extremely disappointed with my experience purchasing a vehicle from this dealership. Several promises made to me during the sale were not fulfilled.
I was told my vehicle would be delivered with a bow, but that never happened. The mud flaps were also left on the vehicle, despite what was discussed. They did eventually end up taking them off. Additionally, I was assured the vehicle would be fully charged upon delivery, yet that expectation was not met. To make matters worse, they also attempted to change my scheduled delivery date.
When you make a ... Read More Google - Oct 16, 2026
Service center is low budget all the way around. Yikes
My first Ford service experience. Let's just say I will never make the mistake of purchasing a Ford again. Absolute disaster at the service center in all phases
The service was top notch! I was lucky enough to work with Jason and Bedell and they were great from the beginning in assisting me through the process. I appreciated Bedell’s proactive approach as I felt like the vast majority of legwork and preparation was completed before I even picked up my vehicle as she had me prepared with the app to sign up for and download and provided all relevant information I needed. She made the process very easy! I greatly appreciated Bedell spending 20-30 minutes with me inside the car walking me through all of the functionality ... Read More DealerRater - Oct 14, 2026
Overall, the experience for me was efficient, quick and genuinely a great one. The staff was knowledgeable about the packages offered and had a great understanding of their product.
I won’t go back! Pull into the service bay and wait 10 minutes before anyone even acknowledges you!! Happens every time.Seriously !?! Also new tires put on and the material used to seal tires was all over my rims. Tech did not clean them at all. Left message for Dewey, service Manager, and never called me back. Go elsewhere
Would not recommend. Made an appointment to have a recall fixed. When I arrived for the schedule appointment, I was told it would take 24 hours. The next day I called to check on the vehicle and they said that they had not started working on it yet. An hour later was informed that they found $1000 worth of things that they wanted to fix. Took the vehicle for regular service three days later and they found nothing wrong with it. This is the quintessential “dealing with a dealer“ experience. Never again.
Just protect yourself. They may not be honorable. Don't sign before reconditioning. They did deliver which was nice. I probably would have had more luck buying from Harry Wormwood instead. They may be trying their best, but I wish they would try someone else's best. In response - I had been trying to get a manager on the phone for 2 months to review and was ignored. You have my number, but i know you won't call.
Valley Ford went above and beyond. They not only fixed my car they also detailed it on the inside and out after they fixed it
Brought a vehicle in with a known issue specific to that vehicle! . Expected that they would run tests since they were charging $180. The mechanic drove the vehicle and visually inspected some things and just told us the transmission needed replaced at a price of $8,000! I would have expected some kind of tests or evidence indicating that it needed replaced for the charges to diagnose.
I am incredibly frustrated with my experience at Valley Ford. It has been over three months since I requested my GAP contract refund, and despite my repeated attempts to reach out via phone and email, I have been completely ignored. The lack of communication and professionalism regarding my money is unacceptable. I strongly advise others to be cautious when dealing with their finance department or buying a car in general from them as they do not seem to prioritize their customers once the sale is final.
New to Columbus, needed help as my Ford Explorer would not start Sunday AM. Had it towed to this Dealer. Kevin in service worked hard to get my battery electrical problem solved and returned vehicle back to me the next day. I have now decided to use Valley Ford as my local dealership.
Poor communication. Kept the truck a week fixed close to 3000.00 worth of suggested items none of which fixed the original reason I brought the truck in for service.
Dealership was very helpful and gave us a great deal. Working with Dean was the best car buying experience we’ve had. No heavy pressure, no unnecessary nonsense. We highly recommend both!
I want to give a shout out to all the mobile service mechanics.They go above and beyond the call of duty.
Quick awesome service. Even washed the car and cleaned the inside. Amazing!!!! Will tell all my friends.
Left my truck here after making an appointment. Was told the appointment needed to be the earliest one available, 9am, to ensure it would be done in one day. She asked me again at drop off if I needed it done in one day or if I could leave it overnight. I told them it could not stay overnight and was promised it would be completed by end of day. At 5:30, 30 minutes before close, I still had not received a call so I called and was transferred to an employee that had left for the day so I was unable ... Read More Google - Sep 24, 2026
Took my Ford edge to the dealer for a very specific software update. I even gave them the information specific to the update. They required a $190 diagnostic fee, $190 for the software update and they also charged $55 in Shop supplies, and another $35 “” technology fee. Essentially a $150 software update cost me worth $500 with all their xx fees. Then they got angry with me when I pointed out all the fees. Won’t be going back to this ridiculous dealer.
I had a great experience buying a dream truck of mine. Dean, Dino, and Missy were very fun to work with and I even got to enjoy a cool car show afterwards!
Very good service and explained everything on report. The service lady was very good. Very clean facility
Valley Ford picked up my car performed. The work kept me posted what was going on and I have trust and confidence that the work is being done by competent people. Great place. I highly recommend Valley Ford!
Salesmen straight up lie service advisors don't communicate service manager very rude unprofessional talks to you very condescending tells you to take your car elsewhere even though you purchased it there. I had ask several times for the manager or coo to call me on three separate occasions and never received a call
On time appointment was curtious and explained the time allowed. Completed in a timely manner.
This dealer works on f350s in days not weeks or months like the rest of Columbus. I received a camera recall on Monday and I had an appointment on Tuesday. I now take my F150 there also.
Took care of all my needs for my work Van and had it back to me quickly.
Our experience with Valley Ford and our salesman Noah Hull was exceptional and that was thanks to Noah. He was very helpful.
The dealership has been great over the years and we have been pleased with the service
I do not feel that they deserve a single star but makes you give them 9ne to comment !!! Bought a car from them same day called salesman told me to bring it back the next day. Did they told me that they had been too busy to get to it that they would reschedule.I again.took.it back picked it back up issues were still there . Took it to another ford dealer and paid them. Purchased an 4xtended warranty through them salesman specifying it starts when factory warranty expired. Straight up lie. Tried to get it in for recalls ... Read More Google - Aug 27, 2026
when I come in for service I am greeted with a smile and confident people
Great selection of vehicles, supportive staff. Pleasure to do business with. Will be returning. Thanks.
The work requested was not completed and they put a Valley license plate holder on without permission. Also the tire pressure was not checked when rotating the tires despite the alarm inside the car going off. I plan on never returning to Valley Ford.
Great Dealership, I came in and they had exactly what I needed. Donna was able to write up a deal and I left the same day with a NEW Ford Maverick.
I do not b plan to return, service was fine and done in a reasonable timeframe. However, the charge to pay with a credit card is unacceptable. I am boycotting every establishment that does this and will tell everyone I know.
Avoid Valley Ford of Columbus – Terrible Service & Hidden Fees - Valley Ford of Columbus is a poorly run business with unfriendly staff and predatory pricing. To make matters worse, when my vehicle was returned the next day, it had been damaged by the dealership, they tacked on an extra $9 fee simply because I didn't pay my $340 bill in physical cash. Avoid this dealership at all costs.
I have always been treated fairly and at reasonable prices. Staff members are friendly and honest. Ford vehicle choices have been trending toward trucks and away from passenger car, which limits future purchases.
Ryan and his team were great. I have always wanted a Ford Maverick and they made it possible! I even got a better version of the truck than I expected. Huge shoutout to the entire Valley team for assisting me with this purchase.
Ryan did a awesome job, even when he wasn't at work he hooked me up
Avoid Valley Ford of Columbus – Terrible Service & Hidden Fees - Valley Ford of Columbus is a poorly run business with unfriendly staff and predatory pricing. I scheduled a 10:00 AM appointment to repair a differential fluid leak. Arriving at 9:55 AM, an annoyed service associate immediately told me they couldn't even look at my vehicle that day. Why schedule an appointment at all?Furthermore, they charge a non-refundable $189 "drop-off fee" that does not go toward your actual repair costs. To make matters worse, when I picked up my vehicle two and a half days later, they tacked on ... Read More Google - Jul 22, 2026
Avoid Valley Ford of Columbus – Terrible Service & Hidden Fees - Valley Ford of Columbus is a poorly run business with unfriendly staff and predatory pricing. I scheduled a 10:00 AM appointment to repair a differential fluid leak. Arriving at 9:55 AM, an annoyed service associate immediately told me they couldn't even look at my vehicle that day. Why schedule an appointment at all? Furthermore, they charge a non-refundable $189 "drop-off fee" that does not go toward your actual repair costs. To make matters worse, when I picked up my vehicle two and a half days later, they tacked on ... Read More DealerRater - Jul 22, 2026
Spoke with the receptionist about asking a car salesman to take pictures of the underbody of a car-not putting it up on the rack but to take some pictures in the lot. She laughed at me and said that was going to be difficult to do. Informing a customer over the phone before driving an hour and a half is too much. So rude. Terrible service and attitude.
Went to charge my wife's Mustang and they have cars in their inventory blocking the chargers.
I received several texts and a letter stating parts were available for the two recalls on my car. I scheduled an early appointment on a Thursday and received a confirmation text the day before. I arrived a little early for my appointment which was scheduled 4 days prior. The service rep asked if I had n appointment and I gave him my name and appointment time. He said "you ahvee a check engine light?". I said no, I was there for the two recalls. He proceeded to tell me that the parts needed to be ordered and, for one ... Read More Google - Jun 4, 2026
Purchased an F350 from this dealership last year and it has been nothing but headaches and lies. Sales guy had to constantly be pushed to get the job done. Was told there would be a spray in bed liner included, that didnt happen. Upon pick up day was told “oh i forgot” from the same guy who legit lost both sets of keys. One set was produced & I still have yet to get my second set. There was a title issue between states that I have absolutely no control over (trade in) and my second set of keys are ... Read More Google - May 25, 2026
My husband and I called the dealership and made an appointment to test drive a Ford Mach E. On our way to the dealership we were notified the car had been sold out from underneath us.
Very professional and very kind. Always explains what needs done and cost. I’ve never had a bad experience with ford
UPDATE: I took my vehicle to Buckeye Complete Auto Care shortly after making this review. They were able to diagnose the issue as faulty battery cables. They showed me what was wrong, and my car has run perfectly in the since. Going there first would have saved me months of time and thousands of dollars.
ORIGINAL: 18 months my Ford Escape has been out of this shop with the exact same issue. They "fix" it, and then 2 weeks to 2 months later, the power just shuts off.
$3k+ in repairs later over about 8 visits (oh maybe its this, oh that ... Read More Google - Apr 15, 2026
Had an appointment, took the day off to get this done. They said they were too busy for my appointment??? Never ever again
Highly suggest not using Tony. Great communication to make the sell then worthless after The buying process with them went smoothly, but everything since then has been an absolute train wreck. They notified us that the windshield had a chip in it but they were willing to replace it the following week. We also asked them to put new batteries in the key fobs because the batteries were low at the time of purchase. It took 3 weeks and us calling day after day to just get an appointment for the windshield and once they had it took another 12 days to ... Read More Yelp - Mar 16, 2026
I knew I was going to like Christopher the moment I met him. He’s relatively new to the sales staff but still impressed me by his knowledge, enthusiasm and willingness to work with me in on my Raptor and get me the deal I wanted. I told him when I picked up my truck that it was one of the very few times I can remember leaving a dealership with a vehicle and knew 100% that I had gotten a fair deal. I highly recommend Chris and Valley Ford! Bobby V Captain, CFD ret.
